At Benchmark Consulting, we possess the expertise to analyze current telecom systems and infrastructure both technically and financially to maintain an optimal state. Our expertise is specifically focused on helping companies utilize telecommunications technology and services to increase sales, improve customer service and reduce costs.

Strategic Planning and Execution
We can help develop an overall Telecom strategy for an infrastructure that is cost effective, flexible and manageable.  We offer tools and best practices for planning and deployment of such strategies. While we remain vendor and platform-agnostic in these efforts, we have a strong track record in Telecom Infrastructure Assessment and Design. 

Tactical Practices
We excel in many facets of the telecom supply chain model surrounding the strategy execution, including planning, risk assessment, network blueprinting, procurement policy and process, service implementation leadership, governance of enterprise-level vendor relationships, contract validation, and expense management. 

Contact Centers
Customer Relationship Management (CRM), Computer Telephony Integration (CTI) and Enterprise Relationship Management (ERM) are just a few terms that have recently become the monikers for maximizing sales opportunities and maintaining customer loyalty. In an age when the cost for securing a new customer can be five times more expensive than retaining an existing one, you must remove barriers to customer care.

Portfolio and Project Management
We can help identify risks and risk tolerances, balance a telecom portfolio for maximum risk-adjusted ROI, and provide governance and best practices that continually align these investments with the business needs. Additionally, we frequently engage as Project Managers for a portion of a portfolio that might have significant risk or upside potential. 

Expense Optimization and Management
We offer tools and best practices for monitoring and efficiently managing all monthly telecom expenses.  We will validate invoiced charges against contracted rates to insure compliance.  We can have GL coding mapped to your organization for exact and automated application and soft-dollar impact.  At Benchmark Consulting, we understand that selecting the right telecom solutions and vendors is the first step toward successful Telecom Expense Management